Terms and Conditions

Terms and Conditions
These terms and conditions apply to all purchases made through the website of Violet Houston, located in Hong Kong SAR, accessible at info@violethouston.com.

1. Applicability
By placing an order, you agree to these terms and conditions.

2. Product Information
We do our utmost to describe the products accurately and provide up-to-date
information. However, typographical errors or inaccuracies may occur.

3. Ordering and Payment
Orders are processed upon receipt of full payment. Available payment methods may vary by country. Customers are responsible for verifying which payment methods are available for their location.

4. Processing and Delivery
- Processing time: 1–3 business days
- Shipping time: 3–7 business days (depending on location)
- Shipments are sent directly from our supplier in China

5. Returns and Cancellations
Please see our separate returns policy for all terms and conditions.

6. Liability
We are not liable for loss or damage during shipping if the tracking information indicates that the package has been delivered. Always check the provided address carefully.

7. Intellectual Property
All content on the website (text, photos, logos) is the property of Violet Houston and may not be used without permission.

8. Complaints Procedure
Complaints may be submitted in writing via info@violethouston.com. We aim to respond within 5 business days.

9. Governing Law
These terms and conditions are governed by U.S. law.